Resources & Training
Key Links & FAQs
Here are some key links to important information for providers.
In accordance with regulations of SCDHHS, a provider wishing to file an appeal must request a hearing in writing and submit a copy of the notice of adverse action or the remittance advice reflecting the denial in question.
Appeals may be filed:
- Online on the Appeals website at www.scdhhs.gov/appeals.
You will receive an electronic confirmation via email after submitting an appeal.
OR - Fax to (803) 255-8206
OR
- Mail Office of Appeals and Hearings
PO Box 8206 Columbia, SC 29202
Or - Email to appeals@scdhhs.gov
The request for an appeal hearing must be made within 30 days of the date of receipt of the notice of adverse action or 30 days from receipt of the remittance advice reflecting the denial, whichever is later.
Training Opportunities
Please continue to check for upcoming opportunities
PowerPoint Presentations and Training Materials
Multi-Factor Registration and Login Process for Current Provider Users
Multi-Factor Registration and Login Process for New Portal Users
How to Add Additional Clinical Documentation
How to Add Additional Providers - Provider Admin
How to Change Context for Multiple Provider Locations
How to Clear Browser History in Chrome
How to Clear Browser History in Edge
How to Complete a Saved Request
How to Request a Reconsideration
How to Request an Authorization Revision
How to Reset Password or Unlock Account
How to View Determination Letter
How to View Action Buttons within a Case
How to View Messages in Message Center
*Coming soon
SPECIAL NOTICE: 6/19/2024 SCDHHS has informed Acentra Health the additional DME codes that were part of the prior authorization requirements effective July 1, 2024 is now on hold. We apologize for any inconvenience and will update you as SCDHHS provides more information. The 2024 Presentation is noted below, but no longer lists the codes we discussed related to 7/1/2024.